Bad Customer Service or My Bad Luck ! ( Part 2 )

Hi,

I sent Jason's mobile phone to the Service Centre (SC) as there were a few functions not working properly. This is the second time.

After about 2 weeks, I called SC and was told that there have changed a few components but still not working so they were going to replace the motherboard but waiting for the stock to arrive.

I told him that the motherboard has been replaced during the first time it was serviced so I suggested that they replaced it with a new phone instead. He has to consult his supervisor and called me back.

I asked him if he could survive without a mobile for so long and they did not even offer me a temporary one if it took so long to fix it. He then said he could check if they have any standby mobile for me. ( But Jason was using a simple basic mobile that I got for free from subscription to weekend New Paper during the period. )

He called me and that they have agreed to replace it with a new phone and would call me when it is ready for collection.

Hurray...a new mobile phone!

A week passed by, I called SC again and complained about the time taken so long and no one revert to me. Finally, they told me that it was ready for collection.

I happily collected the new mobile phone for Jason and tested it on site first as my confidence level with them is not that high as my other mobile also has problem before and was not well repaired ( see my posting a few months ago ).

So far, the mobile phone is working fine but I am not too happy with the service and the duration taken to revert to me.

I am now considering another brand of mobile if I have to upgrade it in the near future due to my bad experiences with it.

So, is it my bad luck or bad service or this brand of mobile is not that good...?

OR was Sept a bad month for me since I have 2 bad experiences during this period..?

Bad Customer Service or My Bad Luck ! ( Part 1 )

Hi,

I bought a refurbished MP3 player online about a month ago. I have done this a few times and the experience has been good and no problem with the payment, delivery and the Mp3 players are still working today.

Unfortunately, this MP3 player has a line displayed on the screen ( ie not a scratch ) when turned on. Much to my disappointment, no quality control done before packaging it for sale..?

So I took it to the shop for repair or replacement as there is a 30 days warranty for such item.

After about 2 weeks, I called up the Customer Service Centre (CSC) to enquire on the status. I was told that there is no available unit of the same colour. I told her then I will take another colour.

She surprisingly asked me if anyone has called me earlier and I said no! She would arrange for another unit but of another colour to be sent to the shop for my collection.

Another week passed by and no one called me. So I called CSC again (Mon) and was told that they would arrange it to be despatched to the shop but as there was a holiday on 1 Oct (Wed) , the earliest I could collect it would be Thu.

On Fri, I called CSC and was told that the unit should have arrived at the shop and did anyone sms or call me? I said no and that is why I am calling them instead. I was put on hold and I hung up. CSC called me back to inform me that the shop just received it and I could collect it anytime from that shop.

So I happily went to the shop to collect the unit and the counter girl was searching for it and not getting anywhere. She even asked me if anyone from the shop smsed or called me to collect it. So I told her that I just spoke to their SCS and was told that it has arrived that afternoon. Then she found a box with a few items that just arrived but not opened yet!

Well, I finally collected the item and aksed if there is still a warranty since the 30 days warranty is almost over BUT not due to my fault. She gave me another 3 months warranty.

So is this bad service or just my bad luck....?

This is a local but popular brand, a competitor of iPod. I support our local brand as it is priced reasonably and better specifications. Value for money!

I hope this bad experience is an isolated case!

Steven Gerrard - 100th Goal

Hi,

I am so happy for Steven Gerrard for scoring his 100th goal in the recent Champions League match against PSV Eindhoven at Anfield.

Steven Gerrard is my favourite EPL player as I like the way he plays and leads Liverpool as their Captain. He is a nice man outsiide the game and he also set a good example and carry himself well.

Though I am a MU supporter but Steven Gerrard is the player that I like.

Caption LIVERPOOL, UNITED KINGDOM - OCTOBER 01: Steven Gerrard of Liverpool celebrates scoring his team's third goal, and his 100th goal for Liverpool during the UEFA Champions League Group D match between Liverpool and PSV Eindhoven at Anfield on October 1, 2008 in Liverpool, England. (Photo by Shaun Botterill/Getty Images)

Singapore - A Great City To Live In

Hi,

I am glad that we live in a great city like Singapore !

It has been reported that the US think-tank Ethisphere Institute picks Singapore as one of the top cities of the future.

Singapore F1 Night Race Video

Hi,

Here ias another video which I have compiled a few still shots of the race track, some video highlights, and finally a few still shots of the winner, Alonso.

This video should give you an overview of the world's first F1 night race held in Singapore.

Singapore F1 Grand Prix - Final Race (Part 2)

Hi,

Here is another slideshow of more photos taken during the final race.

And a video of the racing taking at the corner opposite Victoria Theatre, and the cars coming out of Anderson Bridge and turning into Esplanade Drive. Turn up the volume to enjoy the roaring of the F1 car engines.

Singapore F1 Grand Prix - Final Race (Part 1)

Hi,

World's First F1 Night Race held in Singapore - a race of thrills and spills..!

Alonso stormed from 15th postition to win the drama packed race!

Massa went from 1st to 13th placing after pitstop blunder while Raikkonen crashed out with 3 aps to go! A Ferrari disaster indeed.....!

We were supporting Massa as we did not want Lewis Hamilton to win. But we are also happy that Alonso won as he deserves it as he has the fastest lap time during the practice and Qualification 1 until his car engine stalled in the 2nd qualification round.

Also, we read that Lewis missed the lunch invitation by our President and all the drivers were present! Arrogant young man....?

My family & I were thrilled to be part of this historic event and we arrived at the venue through Gate 4 around 6pm. The crowd was already there as there were some other events in the afternoon.

Though my wife & I have been attending the practice and qualification sessions over the past 2 evenings, yesterday night was the most electrifying as the crowd was much bigger and the roar of the F1 car engines were fantastic and really got everyone energy level up...

Jason, my son, managed to join us and it was indeed an experience for him too!

Finally, the F1 night race has also given a lot of publicity on Singapore.

Here are some photos taken of the venue and the racing cars turning at one of the corners. Hope you will enjoy it.

Please click on the 'X' on the upper right-hand corner if the slideshow is not showing anything.

Singapore F1 Grand Prix - Day 2

Hi,

My wife & I went to the race track around 6pm and the sun has not set yet but the crowd was already there.

I took my digital camera and I have better shots of the racing cars this time. I wish I have a digital DSLR camera instead!

The newspapers have reported that this first time night race in Singapore, has been very well organised as it is like a carnival. There was abundant food stalls and entertainment in-between the practice runs to keep the crowd attention.

Again, the roaring sound of the F1 car engines really got my adrenalin going and it was really an experience indeed and we are glad to be part of it. Ear-plugs are a must!

Tonight is the actual race itself and we will be going with our son, Jason, who has missed the past 2 evenings as he was away on a school camp.

Please click on the 'X' on the top-right-hand corner of the display if the slideshow is blank.

Singapore F1 Grand Prix - Day 1

Hi,

My wife and I went to the racing track after work and a quick dinner to catch some of the practice sessions by the drivers.

I did not expect much other some noise and the F1 cars just passing us by at high speed initially but ended up staying longer then intended.

But as we got nearer to the gates, the very loud engine noise could be heard and it got our adrenalin going too.

Yes, ear plugs were essential though I doubt it initially. We managed to buy some...!

We entered Gate 6 and was able to see the racing cars making a corner at that part of the race track. As they have to slow down at the corner, it is a good place to watch the racing cars though they were still going very fast.

I did not bring my digital camera so have to use my mobile camera instead so all the photos of the racing cars are terrible but the static photos were acceptable.

We did a fair bit of walking passing a few gates were on site for about 1.5 hours and we are very tired now....; walking from Shenton Way all the way to Esplanade and back to City Hall to catch the MRT home.

Luckily, the crowded was not as bad but I expect it to grow on Sat nad Sun nights though eventhough part of the race will be shown 'live' on TV. Although, u can enjoy watching it from the comfort of your home but the experience on site really get your adrenalin going.

Well, we should be better prepared for Day 2 at the race..... and I will bring my digital camera along though I met a keen photographer and he was telling me that it was very difficult to take photos from behind the fence ( his camera is in the professional range and cost S$6K..! ). A grandstand ticket would be great for photographers!

Please click on the 'X' on the top right-hand corner if the slideshow is not being displayed.

Singapore - Least Corrupt Nation

Hi,

I am proud to see that it is recenlty reported that Singapore is ranked among the world's least corrupt nations.

The Corruption Perceptions Index ranks Singapore as the 4th least corrupt country in the world.

David